Fay_loussaief_profile

I BELIEVE IN EXCEPTIONAL CUSTOMER EXPERIENCES.

In my work and together with my teams, it has become critical to give products and services the edge to thrive in a connected and continuously moving competition. Digital innovation is an ongoing process for all participants who want to increase their impact.

I BELIEVE IN EXCEPTIONAL CUSTOMER EXPERIENCES.

In my work and together with my teams, it has become ever more essential to give products and services the edge to thrive in a connected and continuously moving environment. Digital innovation is an ongoing process for all participants who want to increase their impact.

Increase expectations@3x

HOW TO GET AWAY WITH MEDIOCRE EXPERIENCES?

It's impossible, at least not in the long run. Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

As a CX Director, I’m helping clients to combine KPIs and business needs successfully. I add value by engaging with empathy and technology knowledge through a people-centric design approach.

I am an award-winning experience director with a background in product design and a proven track record in innovating digital products and creating commercial value.

HOW TO GET AWAY WITH A SH** EXPERIENCE?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished.
Because of rising expectations, digital experiences continuously decrease and the need for innovation as an ongoing process has become inevitable.

As a CX Director, I’m helping clients to combine KPIs and business needs successfully. I add value by engaging with empathy and technology knowledge through a people-centric design approach.

I am an award-winning experience director with a background in product design and a proven track record in innovating digital products and creating commercial value

HOW TO GET AWAY WITH MEDIOCRE EXPERIENCES?

It's impossible, at least not in the long run. Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

As a CX Director, I’m helping clients to combine KPIs and business needs successfully. I add value by engaging with empathy and technology knowledge through a people-centric design approach.

I am an award-winning experience director with a background in product design and a proven track record in innovating digital products and creating commercial value.

EXPLORE LATEST PRODUCTS & SERVICES

HOW TO GET AWAY WITH A SH** EXPERIENCE?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished.
Because of rising expectations, digital experiences continuously decrease and the need for innovation as an ongoing process has become inevitable.

As a CX Director, I’m helping clients to combine KPIs and business needs successfully. I add value by engaging with empathy and technology knowledge through a people-centric design approach.

I am an award-winning experience director with a background in product design and a proven track record in innovating digital products and creating commercial value

EXPLORE SELECTED PRODUCTS & SERVICES

card award banking innovation, design ranking top 50 best designers in the uk, the drum moma winner finacial services, ADesignAward Winner Gold

New Zealand

12 Madden Street, CBD
1010, Auckland

New Zealand

12 Madden Street, 1010, Auckland

New Zealand

12 Madden Street, CBD
1010, Auckland

New Zealand

12 Madden Street, CBD
1010, Auckland

Say hi!

hi@flf.design
+64 (0) 212 997 459

Say hi!

hi@flf.design
+64 (0) 212 997 459

Say hi!

hi@flf.design
+64 (0) 212 997 459

Say hi!

hi@flf.design
+64 (0) 212 997 459

Say hi!

hi@flf.design
+64 (0) 212 997 459

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