FLF PRODUCT DESIGN - CX AND INNOVATION APPROACH

Welcome to
FLF Product Design

Innovating for a circular economy.

Research and design your next innovation
in weeks.

We help companies to innovate continuously. Give your products and services the edge to thrive in a connected and moving world. Digital innovation will always be an ongoing process. Make a lasting impact and be ready for change.

Research and design your next innovation in weeks.

We help companies to innovate continuously. Give your products and services the edge to thrive in a connected and moving world. Digital innovation will always be an ongoing process. Make a lasting impact and be ready for change.

Research and design your next innovation in weeks.

We help companies to innovate continuously. Give your products and services the edge to thrive in a connected and moving world. Digital innovation will always be an ongoing process. Make a lasting impact and be ready for change.

PERCEIVED PRODUCT/  SERVICE VALUE  (quality, risk and benefit) over time. Based on a new product or service, without a continuous innovation framework.  Like other goods, digital products and services have a depreciation rate too.  The perceived values vary between customers, between cultures and  at different times, regardless of the industry.

PERCEIVED PRODUCT/  SERVICE VALUE  (quality, risk and benefit) over time. Based on a new product or service, with a continuous innovation framework. Tech and insights-enabled experiences help to increase expectations and continuously define new values.

WHY IS CONTINUOUS INNOVATION SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help companies to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge.
Always through a people-centric design approach.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

Get in touch

WE HELP COMPANIES TO DESIGN INNOVATION FRAMEWORKS THAT CREATE LONG-TERM VALUE

We believe that companies can design an environment with a structured process, modern tools and an outstanding employee experience. We are continuously developing a compelling and thoroughly thought-through programme to give companies control over the way they innovate — consistent with the ways successful innovations excel at from both a culture change and product strategy perspective.

Find out how we can help your business to design your innovation framework in days not months.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

Get in touch

Central to the concept of a circular economy is a shift from ownership to access — the benefits are increased revenue opportunities and capability extensions.

PEOPLE+
BUSINESS+
ENVIRONMENT

We are always designing for users & stakeholders, and increasingly for their systems.

Traditionally we can focus exclusively on the end-user, for example — and that is great. Our mission today is to look much broader, to consider everyone who extracts, build, uses and disposes of a product or service. Find out how you can contribute to a circular economy and benefit from additional revenue opportunities.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

WHY IS CUSTOMER EXPERIENCE (CX) SO IMPORTANT?

Between 1955 and today, more than 440 FORTUNE 500 companies vanished. Because of rising expectations, the value of digital experiences continuously decreases, and the need for innovation as an ongoing process has become inevitable.

We help clients to combine KPIs and business needs successfully and add value by engaging with empathy and technology knowledge. Always through a people-centric design approach.

Get in touch

FLF PRODUCT DESIGN —
THE NEW ZEALAND BASED
INNOVATION STUDIO

About Scale-Up New Zealand Scale-Up New Zealand is New Zealand's definitive innovation discovery platform LEADING RESOURCE Scale-Up New Zealand, a free and online platform, is the leading resource for in-depth information about NZ start-ups, investors, hubs, multinational corporations. By combining data technology, crowdsourcing, and a team of professional analysts, we are able to provide the most up to date information and insights on more than 900 active companies. MEANINGFUL CONNECTIONS Serving as a gateway to the NZ innovation ecosystem, Scale-Up New Zealand empowers NZ companies with exposure to millions of global visitors who are seeking great partnerships with the local industry. GLOBAL FINDER NETWORK The Global Finder Platform™ is an ecosystem development tool, which has been made available to our partner countries across the globe by Israel’s Start-Up Nation Central. Based on the capabilities of the original Israeli Start-Up Nation Finder, Scale-Up NZ offers a proven application for the local ecosystem, and provides the required operational proficiency and valuable best practices to enable organisations to cultivate their innovation communities, and help them thrive. By corresponding with both the original Israeli platform, and those of the other network partners, cross-pollination opportunities can be created between ecosystems, different methodologies for ecosystem development shared, and processes forged to create value within the local start-up community.

Find out more about FLF Product Design on Scale-Up New Zealand, the innovation discovery platform. Scale-Up New Zealand, a free online platform, is the leading resource for in-depth information about NZ start-ups, investors, hubs, multinational corporations.
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FLF is now part of the Regional Business Partner Network. One of the services available through the network is funding to help business owners to access business training and coaching services, by providing them with up to a 50% subsidy towards the registered service cost.
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We are proud partners of the Indie Hackers movement and support all kind of entrepreneurs in Auckland. The Indie Hackers community is a global movement of the most diverse startups with a primary focus on profitability.
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