Join the APAC Financial Services Webcast Week 2020 with Forrester: May 26 – 29, 2020

The next phase of a global pandemic will bring new challenges that few businesses are prepared for. In Forrester’s very first Financial Services webcast series, join our leading analysts and industry leaders for an inspiring week of insights and best practices that will help you and your organisation get ready for the next normal.

The financial services landscape in Asia Pacific is dynamic, and COVID-19 is bringing additional uncertainty and challenges.  From open banking and business recovery strategies, to maintaining resiliency and planning for the long term, financial services institutions need to be agile in navigating through the different stages of a global pandemic.

Most firms have adapted relatively well to the social distancing phase of the pandemic. The next phase will bring businesses in uncharted territories with new challenges for which few businesses are prepared for. A clear lack of predictability in the business environment will force organisations to embrace an adaptive strategy and continuously probe, sense and respond in the nimblest way possible.


One thing is sure, the next normal will force financial services firms to redefine their decades-old business models. Leading firms will embrace market adaptiveness: experiment with new business models and revenue streams; launch personalised services that cut across product lines; and improve not only the customer but also employee experience quality. They will also emphasize the development of future-fit technology management and organisational structure.

This Forrester webcast is here to help navigate through these volatile times and prepare for the next normal.

The topics

  • Accelerating Innovation Through Open Banking
  • A Perfect Storm Of Digital Retail Payments In APAC
  • Build a Data Platform to Enable Your Insights-driven Transformation
  • Invest In Customers’ Financial Well-Being To Create Value And Drive Growth
  • Leverage Tech-Driven Innovation To Transform SME Banking
  • CX-centric Business Recovery Strategies In the Insurance Industry
  • Making Cloud-native a Reality for Financial Services Firms
  • The Future of Work Is Closer Than You think



(quality, risk and benefit) over time. Based on a new product or service, with a continuous innovation framework. Tech and insights-enabled experiences help to increase expectations and continuously define new values.
Value creation for the 22nd century
Central to the concept of a circular economy is a shift from ownership to access — the benefits are increased revenue opportunities and capability extensions.