CORPORATE BANKING Archives

8th May 2020 — Comments are off for this post.

We are joining the APAC Financial Services Webcast Week 2020 with Forrester

Join us for an inspiring week of insights and best practices that will help you and your organisation get ready for the next normal.

From the 26th to 29th May, we are bringing together Forrester’s leading analysts and industry leaders from across the Asia-Pacific region for 8 complimentary online sessions, aiming to address the new challenges Financial Services leaders are facing from the next phase of the global pandemic:

Avoid imitation
Embrace an adaptive strategy
Prepare for the future of work

Published by fay in circulareconomy, CORPORATE BANKING, CX, Design, DESIGN THINKING, FINANCIAL SERVICES, FINTECH, Future of Work, Innovation, RETAIL BANKING, Sustainability, UX

5th March 2020 — Comments are off for this post.

FS & CX. Improve Your Self-Service & Reduce Your CAC.

We are giving away some of our top-performing CX secrets, to shorten the time-to-register, speed up the time-to-first-transaction and reduce call centre costs through better self-service offerings. At FLF, we continuously improve frameworks to integrate BAU and innovation. We know what it takes to get it done right and the pitfalls that can make your FS onboarding a very frustrating customer experience. Turn your CX transformation efforts into value-generating experiences with the Forrester  “CX Transformation Playbook”.  Or talk to one of our financial services experts and find out how we can increase your ROI on CX.

Published by fay in Advertising, AML, circulareconomy, CORPORATE BANKING, CX, Design, DESIGN THINKING, FINANCIAL SERVICES, FINTECH, Future of Work, Innovation, KYC, Onboarding, RETAIL BANKING, UX

hi@flf.design
+64 (0) 212 997 459